80% lettings valuation accuracy
79% lettings fee satisfaction
Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground ...
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Braemore Sales & Lettings, as the leading letting and sales agent in the Edinburgh property market, offer our clients a fully managed service whether you are a one property landlord, larger portfolio investor or wishing to sell and buy through our estate agency division to grow your investment from the ground up. Our experienced team understand the rental market in your area and are on hand to provide expert advice and tips to help you achieve the very maximum from your property, as well as dedicated front line service to tenants across Edinburgh. The commitment from our letting and management divisions has led to over 20 years of happy clients and positive reviews.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Our sales division is growing from strength to strength offering our clients fresh and innovative marketing solutions to achieve sales at the best possible prices.
Whether you require information and advice for rental, sales, maintenance, financial/mortgage options available to you, then Braemore can assist you today.
Susan
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Susan
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Lynne
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Laura
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Marion
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Latest Reviews
24th Feb 2022
reviewed by 'Fiona'
30th Sep 2021
reviewed by 'Sophie Milton'
10th Sep 2021
reviewed by 'G l'
9th Jul 2021
reviewed by 'Aleks'
Opening Hours
Address
Braemore Sales & Lettings
92 Morningside Road
Edinburgh
City of Edinburgh
EH10 4BY
01316246666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 80% | 79% | £275 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 129 | 23 | 340 | 84 | 68 | 0 | 12 | 0 | 24 | 5 |
Areas covered
- EH11
- EH10
- EH12
- EH9
- Morningside
- EH8
- Old Town
- EH7
- New Town
- EH6
- East Lothian
- EH5
- West Lothian
- EH4
- Mid Lothian
- EH3
- Fife
- EH2
- EH1
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Images & Videos
Dec 10,2014
Dec 10,2014
4
people found
this helpful
this helpful
I rarely write reviews but in this case I thought it was a great opportunity to promote the great work of the team at Braemore Property Management in Morningside, Edinburgh.
Of particular note is Susan Ryles. I found her first class to deal with and ...
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Dec 10, 2014
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Dear David, Thank you for your kind review. Your feedback is appreciated and we will be sure to let Susan know. Thanks again, The Braemore Team. ...
Dec 09,2014
Dec 09,2014
2
people found
this helpful
this helpful
Hi
I moved in the property and couldn't get most of the kitchen appliances working. Neil helped out by finding different ways and step by step instructions and solved the issue.
Thanks Neil....
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Dec 10, 2014
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Dear Arjun, Thank you for taking the time to review our services. We are glad to have been of assistance and look forward to helping during your tenancy. Thanks again, The Braemore Team. ...
Dec 09,2014
Dec 09,2014
2
people found
this helpful
this helpful
Braemore took over the company who was managing my flat and I will admit that my first impressions were poor. So much so I was looking around for another agent. Gillian completely changed my mind. She has taken some tricky issues that have needed sorting ...
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Dec 09, 2014
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Dear Carolyn, Thank you for taking the time to leave a review and we are delighted to hear your thoughts on our service. We very much look forward to continuing our business relationship with you. Kind Regards, The Braemore Team. ...
Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
I have been a tenant through this agency for over two-and-a-half years and during that time the level of service I have received from the maintenance team has been faultless. Never more so than on this last ocassion where Karen assumed full ownership of a ...
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Dec 08, 2014
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Dear Mark, Thank you for taking the time to review our services. We are delighted to hear of your positive experience and we look forward to being of assistance in the future. Thanks again, The Braemore Team. ...
Dec 08,2014
Dec 08,2014
1
people found
this helpful
this helpful
This office has been letting my property for a number of years now. I have never really had any cause to get in touch with them until recently when I was overseas and a tenant was leaving the property and a new one had to ...
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Dec 08, 2014
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Dear Kevin, Thank you for taking the time to review our services. We are delighted to hear of your positive experience and we look forward to being of assistance in the future. Thanks again, The Braemore Team. ...
Dec 08,2014
Dec 08,2014
2
people found
this helpful
this helpful
Great service, in and out on the same day with the keys! Warm friendly staff made the process so much easier....
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Dec 08, 2014
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Dear Dan, Thanks for taking the time to review our services! The Braemore Team. ...
Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
Laura has been a great help for us and supported us throughout the whole tenancy swap process with agreat attention. Her and Emma were really friendly and as we had a bit of a situation with not understanding the rent schedule and paid two instead ...
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Dec 08, 2014
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Dear Ada, Thank you for reviewing our services. We hope we were of some help and we hope you enjoy your tenancy with us. Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
There has recently been the requirement to undertake a great deal of updating to my property. I reside overseas and have been reliant upon Braemore property management to manage the updates on my behalf whilst continuing to understand the needs of the tenant. Gillian and ...
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Comment on agent fees
Very competitive, especially considering there was a requirement to replace the boiler.
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Dec 08, 2014
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Dear Chris, Thank you for your kind review, particularly that of Gillian. Thank you also for your continued custom and we look forward to assisting in the future. Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
It took myself and my friend a while to find a flat in Edinburgh but once we spotted one with Braemore, we called instantly and we able to secure the flat easily and very straight forward. We awaited confirmation of our applications which took a ...
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Dec 08, 2014
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Dear Amy, thank you for taking the time to leave a review for us. We look forward to seeing you at your lease signing! Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
2
people found
this helpful
this helpful
The staff I dealt with at Braemore were extremely helpful and friendly. I was able to arrange a viewing at short notice for the property, and the agent was flexible with my availability. He met me for a private viewing and was very helpful.
I ...
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Comment on agent fees
No agent fees
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Dec 08, 2014
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Dear Iain, Thank you for your kind review - we are delighted to hear your thoughts and we look forward to helping in any way we can during your tenancy. The Braemore Team. ...
Dec 05,2014
Dec 05,2014
1
people found
this helpful
this helpful
I've just started renting with Braemore and so far the service has been great. Laura Gamble, in particular has been very helpful and made sure everything went smoothly. I especially appreciated that she sent the lease agreement a few days early for us to have ...
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Dec 08, 2014
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Dear Lora, Thank you for taking the time to review our services. Its great to hear of your experience with us and we look forward to being of assistance during your tenancy! Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
2
people found
this helpful
this helpful
This is our first experience of renting a property in over 40 years and I would say that Hannah Smith, who handled our transaction, provided a first class service. She explained clearly the content of the Tenancy Agreement and satisfactorily answered my many questions on its ...
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Dec 05, 2014
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Dear Ian, Thank you for your kind review, its great to hear of your experience with us. We hope you have a good tenancy and will be on hand should you have any queries at any stage. Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
2
people found
this helpful
this helpful
We moved into our flat with Braemore about two months ago. We had several viewings to make measurements, etc before moving in and there was never an issue booking an appointment. Lynn Hay and Hannah Smith helped us with the whole process of getting references ...
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Dec 08, 2014
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Thank you for reviewing our services. We are delighted to hear of your experience with us. Thanks again, The Braemore Team. ...
Dec 05,2014
Dec 05,2014
2
people found
this helpful
this helpful
Hello Braemore team,
Both Kayleigh and Gavin were professional, informative, helpful and friendly. Thank you for the service, I will definitely be recommending you as an office to deal with.
Best regards,
Alina Fielder....
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Dec 08, 2014
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Dear Alina, Thank you for reviewing our services. We hope we were of some help and we hope you enjoy your tenancy with us. Thanks again, The Braemore Team. ...
Dec 04,2014
Dec 04,2014
1
people found
this helpful
this helpful
I recommend Susan Conway who has been extremely helpful, kind and efficient with all of my enquiries regarding terminating my lease. Susan's advice has been much appreciated....
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Dec 04, 2014
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Thank you for your kind review and particularly that of Susan! Kind Regards, The Braemore Team. ...
Dec 02,2014
Dec 02,2014
2
people found
this helpful
this helpful
Both Hannah Smith and Lynn were excellent in helping us securing our flat and were extremely patient with us to get all the paperwork sorted. They made it very easy to communicate and Hannah is very fast at getting back to me with any queries ...
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Dec 03, 2014
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(1)
Dear Elliot, Thank you for taking the time to leave us a review. We look forward to being of assistance to you during your tenancy! Thanks again, The Braemore Team. ...
Dec 01,2014
Dec 01,2014
1
people found
this helpful
this helpful
I was shown the property at Huntingdon Place by Gavin, He was prompt precise informative and professional. My office dealings were with Kayleigh at our meeting she was very well prepared very knowlegable precise professional and extremely pleasant I found her most helpful and would ...
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Dec 02, 2014
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Dear Ian, Thank you for your kind review, specifically that of Kayleigh and Gavin. Please dont hesitate to let us know if we can be of any assistance in the future. The Braemore Team. ...
Dec 01,2014
Dec 01,2014
1
people found
this helpful
this helpful
Braemore has been my rental agent for 12 years and up until recently have always given a good service. Gillian took over a difficult task and through her understanding, experience and skills renewed my faith in Braemore and resolved a very poor situation culminating in the ...
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Dec 02, 2014
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Dear Graham, Thank you for taking the time to leave us a review. The Braemore Team. ...
Dec 01,2014
Dec 01,2014
3
people found
this helpful
this helpful
Grant Stanley and Laura Gamble helped us out in our visa procedure by providing us the needful documents in very short time. We really appreciate their service and prompt action. We are grateful to them for their service. Thank you....
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Dec 02, 2014
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Dear Smruti, Thank you for taking the time to review our services, we were delighted to help. Kind Regards, The Braemore Team. ...
Nov 29,2014
Nov 29,2014
1
people found
this helpful
this helpful
Very good service, very responsive, attentive, prompt. I would be happy to use Braemore again because the people are pleasant to deal with as well as being professional...
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Dec 02, 2014
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Dear Jane, Thanks for your kind review. If we can be of any assistance in the future, please don't hesitate to let us know. Kind Regards, The Braemore Team. ...
Nov 27,2014
Nov 27,2014
1
people found
this helpful
this helpful
Neil got in touch with the tenant about a company gaining access to my property to do a
Survey on work I want to get carried out. There were several phone calls back and forth and
Neil kept me in the loop as to what ...
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Comment on agent fees
Braemore adjust the price accordingly as to the current market and I am happy with What they recommend I should let my property for.
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Nov 27, 2014
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Dear Gary, Thank you for taking the time to review us and particularly that of Neil. We appreciate you taking the time to do this. The Braemore Team. ...
Nov 27,2014
Nov 27,2014
1
people found
this helpful
this helpful
I contacted Mrs Gamble in regards to a lease enquiy I had. I felt that she was extremly helpful, efficient and as asset to the company. She clearly explained to me what I misunderstood and gave me a much greater understanding of the lease agreement. ...
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Nov 27, 2014
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Dear Joni, Thank you for your kind review. Its a pleasure to help in any way we can and please do contact us again should you have any further queries. Kind Regards. The Braemore Team. ...
Nov 26,2014
Nov 26,2014
1
people found
this helpful
this helpful
As a landlord I have recently experienced a spate of maintenance issues with my flat, from leaking washing machines to brown hot water! Gillian and the maintenance department have been extremely helpful and efficient in providing me with quotes and second opinions in order to ...
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Nov 26, 2014
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(1)
Dear Mo, Thank you very much for taking the time to leave a review about us, we really appreciate it and we are delighted to hear of your positive experience. If we can be of any assistance in the future, please don't hesitate to get in touch. Thanks again, The Braemore Team. ...
Nov 25,2014
Nov 25,2014
1
people found
this helpful
this helpful
Pretty much hassle free when getting the property. Only negative point is the application form has a lot to fill out and only 24 hours to complete....
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Nov 26, 2014
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Dear Stephen, Thank you for taking the time to review our services and we look forward to being of assistance during your tenancy. The Braemore Team ...
Nov 24,2014
Nov 24,2014
2
people found
this helpful
this helpful
We have been letting our property through Braemore since March 2012, and are very happy with the service provided. We have had no void periods, the tenants found by Braemore have been great, and any maintenance has been dealt with quickly and efficiently. Whenever we have ...
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Nov 24, 2014
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Thank you for taking the time to review our services, we are delighted to hear of your experience with us and look forward to working with you in the future. Thank you for your continued custom. The Braemore Team. ...
Nov 24,2014
Nov 24,2014
1
people found
this helpful
this helpful
I became a landlord of Braemore after they took over the company, Woodstar whom i had originally appointed to manage my house letting. Initially they were not good at all and seemed to be in a state of complete shambles. I was also dealing with ...
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Comment on agent fees
Ok but i think too high for what's done.
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Nov 24, 2014
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Hi David, Thanks for taking the time to leave us a review. Kind Regards, The Braemore Team. ...
Nov 23,2014
Nov 23,2014
1
people found
this helpful
this helpful
I was in London and I wanted a property in Edinburgh. I approached Gavin Grant and Deborah MacLean at Braemore via Rightmove by dropping an email and there was a quick reply within minutes of me writing my email. I applied for a few properties ...
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Nov 24, 2014
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(1)
Dear Rags, Thank you for your kind review and if there is anything we can do for you during your tenancy with us, please don't hesitate to get in touch - we will be more than happy to help. The Braemore Team. ...
Nov 21,2014
Nov 21,2014
3
people found
this helpful
this helpful
Having been a client of another agent for over 12 years I was naturally apprehensive about moving to Braemore following the takeover ( bigger is not necessarily better) but I have been very impressed with the service I have received so far. The one constant in all ...
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Nov 21,2014
Nov 21,2014
1
people found
this helpful
this helpful
Hi
My name is Rafael and i am renting a property at Drum Street in Edinburgh. Got it through Breamore South. I viewed the property on 07/10/2014 and moved in on 10/11/2014. Since the beginning the attention, help and customer service standards given to me by the ...
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Comment on agent fees
Affordable
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Nov 24, 2014
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(1)
Thank you for taking the time to leave us a review. We are delighted to hear of your experience with us and we look forward to being of assistance to you during your tenancy! Thanks again, The Braemore Team. ...
Nov 20,2014
Nov 20,2014
2
people found
this helpful
this helpful
Braemore have always been polite and helpful, responding promptly and efficiently to any questions or requests. The finance dept has helped around Tax Return time (thanks for additional paperwork!) and refunds. I've had help with organising home improvements, too....
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Nov 20, 2014
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Thank you for taking the time to review our services and thank you for your continued custom. The Braemore Team. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Braemore are committed to providing a professional service to all our landlords and tenants. When something goes wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, please put it in writing, including as much detail as possible.
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 2:09 PM 31/10/2017 by allAgents
If you have a complaint about our service, or about the service of a contractor or third party who we have instructed to provide goods or services in relation to a property owned by or occupied by you, please write down the details of your complaint and send it to:
Braemore, Orchard Brae House, Level 2, 30 Queensferry Road, Edinburgh, EH4 2HS or email:- [email protected], alternatively you can:
Fill in a complaints form
Braemore will respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
We will send you an email acknowledging receipt of your complaint within 3 working days of receiving it.
We will then investigate your complaint. This will normally be dealt with by the line manager who will review your file and speak to the member of staff who dealt with you. A formal written email outcome of our investigation will be sent to you within 15 working days of sending the acknowledgment email.
If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
We will email you within 15 working days of receiving your request for a review, confirming our final position on your complaint and explaining our reasons.
You may apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale. You can contact the Housing & Property Chamber at: -
4th floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB, Telephone: 0141 3025900. Details can be found at https://www.housingandpropertychamber.scot
Braemore is registered with the Scottish Letting Agent Register (registration number 22174) and is required to adhere to the Scottish Letting Agent Code of Practice which can be found at http://www.legislation.gov.uk/ssi/2016/133/schedule/made.
In accordance with the code we will retain (in electronic or paper form) all correspondence abut a complaint for five years.
Braemore is also a member of the Council of Letting Agents (www.counciloflettingagents.com) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is a member of ARLA Propertymark (www.propertymark.co.uk) and you may invoke their complaints procedure if you remain dissatisfied once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
Braemore is also a member of The Property Ombudsman and you may request an independent review once the above steps have been exhausted, or if we do not process your complaint within a reasonable timescale.
You can contact The Property Ombudsman Ltd at:-
Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP, telephone: 01722 333 306. Details can be found at www.tpos.co.uk
Please note the following:- You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
